Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Scarf & Under Scarf:  There is not exchange or refund with this 2 products  

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Scarf & Under Scarf:  There is not exchange or refund with this 2 products 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Wholesale FAQ

What is meant by 'spend'?

'Spend' refers to the total amount of the order after discounts are applied and before any delivery charges are added.

Do you offer any plans for large institutions such as schools or madrasas?

Yes, we do. Institutions that spend over $1,000 are eligible for a 25% discount, which is the highest discount tier we offer for educational entities.

What are the delivery costs?

Businesses in Melbourne benefit from free delivery on orders over $1,000. For national and international orders, the shipping charge varies depending on the order value and the destination country. Upon completing the order form, we will calculate the most cost-effective and reliable delivery service for you. We typically use reputable services such as Aus Post, StarTrack, UPS, TNT, or FedEx.

Do you offer credit facilities?

Unfortunately, we do not offer credit facilities. Delays in payments can hinder our ability to order new inventory or create new content, which ultimately impacts both our customers and our business operations.

How quickly are orders dispatched?

We pride ourselves on our efficiency. Orders are typically dispatched within 24-48 hours. For domestic orders within Australia, you can expect to receive your order within 1-2 working days. For international orders, the delivery time is approximately 20-25 working days.

Who is responsible for customs duties and taxes for orders outside Australia?

Customers are responsible for familiarizing themselves with their country's import duties and taxes. Our order prices do not include these expenses, so customers will need to make provisions for these additional costs.


What payment methods do you accept?

Upon receiving your order, we will provide details of the available payment options. We accept card payments, bank transfers, and PayPal.


What are the next steps to place an order?

Please click on the order button below, complete the order form, and send it back to us. We will then prepare a draft order for your approval. Thank you for choosing Modesty Collection.

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