Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Wholesale FAQ
What is meant by 'spend'?
'Spend' refers to the total amount of the order after discounts are applied and before any delivery charges are added.
Do you offer any plans for large institutions such as schools or madrasas?
Yes, we do. Institutions that spend over $1,000 are eligible for a 25% discount, which is the highest discount tier we offer for educational entities.
What are the delivery costs?
Businesses in Melbourne benefit from free delivery on orders over $1,000. For national and international orders, the shipping charge varies depending on the order value and the destination country. Upon completing the order form, we will calculate the most cost-effective and reliable delivery service for you. We typically use reputable services such as Aus Post, StarTrack, UPS, TNT, or FedEx.
Do you offer credit facilities?
Unfortunately, we do not offer credit facilities. Delays in payments can hinder our ability to order new inventory or create new content, which ultimately impacts both our customers and our business operations.
How quickly are orders dispatched?
We pride ourselves on our efficiency. Orders are typically dispatched within 24-48 hours. For domestic orders within Australia, you can expect to receive your order within 1-2 working days. For international orders, the delivery time is approximately 20-25 working days.
Who is responsible for customs duties and taxes for orders outside Australia?
Customers are responsible for familiarizing themselves with their country's import duties and taxes. Our order prices do not include these expenses, so customers will need to make provisions for these additional costs.
What payment methods do you accept?
Upon receiving your order, we will provide details of the available payment options. We accept card payments, bank transfers, and PayPal.
What are the next steps to place an order?
Please click on the order button below, complete the order form, and send it back to us. We will then prepare a draft order for your approval. Thank you for choosing Modesty Collection.