Shipping Policy
Dear Valued Customer,
We are pleased to inform you that we have the capability to ship our products to virtually any address across the globe. Please be advised that certain restrictions may apply to specific products, and there are instances where certain items cannot be shipped to international destinations. When placing an order, we will provide you with estimated shipping and delivery dates based on the availability of your selected items and the shipping options you choose. Shipping date estimates, depending on your chosen shipping provider, will be available on the shipping quotes page during the ordering process.
For all international buyers, we kindly request that you contact us via email before completing your order. International purchases will not be dispatched until the exact amount of delivery charges has been approved by the customer.
It is essential to note that the shipping rates for our products are weight-based, and the weight of each item can be found on its respective detail page.
Shipping Dates: All orders received before 12 am will be shipped on the following Monday and Thursday. We utilize Australia Post as our courier, and typically, orders are received within 3 to 5 days after dispatch from our warehouse.
Damaged Products on Delivery: While we strive for impeccable packaging, we acknowledge delivery mishaps may occur. If you receive damaged products, please visit the Australia Post delivery issue page and adhere to the provided instructions for resolution. For products priced $50 and below, refunds will be processed directly from our end. For items exceeding $50, refunds must be claimed through AusPost, with resolution taking up to 3 months. We appreciate your understanding and cooperation in resolving any issues promptly.
Out of Stock Items: Given the current circumstances and the heightened demand for our products, we have implemented a policy to streamline order fulfillment. If 50% or more of the items in your order are available in stock, we will proceed to ship those items and automatically issue a refund for the remaining products without prior notification. However, if we have less than 50% of your order in stock, our dedicated sales team will personally reach out to you. In such cases, if you wish to request a full refund or authorize us to send the rest of the order, we will require your explicit approval before proceeding.
We appreciate your understanding and cooperation as we strive to provide you with the best possible service. If you have any further inquiries or concerns, please do not hesitate to reach out to our customer service team.
Wholesale FAQ
What is meant by 'spend'?
'Spend' refers to the total amount of the order after discounts are applied and before any delivery charges are added.
Do you offer any plans for large institutions such as schools or madrasas?
Yes, we do. Institutions that spend over $1,000 are eligible for a 25% discount, which is the highest discount tier we offer for educational entities.
What are the delivery costs?
Businesses in Melbourne benefit from free delivery on orders over $1,000. For national and international orders, the shipping charge varies depending on the order value and the destination country. Upon completing the order form, we will calculate the most cost-effective and reliable delivery service for you. We typically use reputable services such as Aus Post, StarTrack, UPS, TNT, or FedEx.
Do you offer credit facilities?
Unfortunately, we do not offer credit facilities. Delays in payments can hinder our ability to order new inventory or create new content, which ultimately impacts both our customers and our business operations.
How quickly are orders dispatched?
We pride ourselves on our efficiency. Orders are typically dispatched within 24-48 hours. For domestic orders within Australia, you can expect to receive your order within 1-2 working days. For international orders, the delivery time is approximately 20-25 working days.
Who is responsible for customs duties and taxes for orders outside Australia?
Customers are responsible for familiarizing themselves with their country's import duties and taxes. Our order prices do not include these expenses, so customers will need to make provisions for these additional costs.
What payment methods do you accept?
Upon receiving your order, we will provide details of the available payment options. We accept card payments, bank transfers, and PayPal.
What are the next steps to place an order?
Please click on the order button below, complete the order form, and send it back to us. We will then prepare a draft order for your approval. Thank you for choosing Modesty Collection.