1. Where is my order confirmation email? 
    We’re sorry for the confusion with locating your order confirmation email. Sometimes the email will get sorted into another folder within your email, please check the different folders in your email. 
  1. My discount code is not working, what do I do? 
    We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon checkout to utilize the discount code. 
  1. Where are Modesty Collection Islamic stores are located? 
    All our retail stores are located in Victoria Australia. Please see the contact page for the location address. Also, through our online website, we service Muslims and non-Muslims all over the World 
  1. Where are your products shipped from? 
    We ship from our warehouses in Victoria, Australia to all around the world. We provide some of the fastest, most affordable delivery options for local and international orders. 
  1. Can you ship internationally or process international credit cards? 
    Yes, we do offer international shipping and accept credit cards from outside of Australia. We do not Ship Perfume, air freshener and body deodorant this is due to Australian Customs regulations. 
  1. How long will it take me to get my order? 
    For standard shipping, you should receive your order within 4-5 business days 
  1. How can I check the status of my order? 
    We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email with your tracking number 
  1. Can I exchange my order? 
    We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our return address from our contact page and make a new purchase for the item or items you want through our site. 
  1. How do I return my order? 
    Returns are accepted for all items within 30 days of purchase. Please contact us prior to returning an item 
  1. What do I do if my order is damaged? 
    We are so sorry to hear that your order arrived in bad condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team through contact us. 

Wholesale FAQ

What is meant by 'spend'?

'Spend' refers to the total amount of the order after discounts are applied and before any delivery charges are added.

Do you offer any plans for large institutions such as schools or madrasas?

Yes, we do. Institutions that spend over $1,000 are eligible for a 25% discount, which is the highest discount tier we offer for educational entities.

What are the delivery costs?

Businesses in Melbourne benefit from free delivery on orders over $1,000. For national and international orders, the shipping charge varies depending on the order value and the destination country. Upon completing the order form, we will calculate the most cost-effective and reliable delivery service for you. We typically use reputable services such as Aus Post, StarTrack, UPS, TNT, or FedEx.

Do you offer credit facilities?

Unfortunately, we do not offer credit facilities. Delays in payments can hinder our ability to order new inventory or create new content, which ultimately impacts both our customers and our business operations.

How quickly are orders dispatched?

We pride ourselves on our efficiency. Orders are typically dispatched within 24-48 hours. For domestic orders within Australia, you can expect to receive your order within 1-2 working days. For international orders, the delivery time is approximately 20-25 working days.

Who is responsible for customs duties and taxes for orders outside Australia?

Customers are responsible for familiarizing themselves with their country's import duties and taxes. Our order prices do not include these expenses, so customers will need to make provisions for these additional costs.

What payment methods do you accept?

Upon receiving your order, we will provide details of the available payment options. We accept card payments, bank transfers, and PayPal.

What are the next steps to place an order?

Please click on the order button below, complete the order form, and send it back to us. We will then prepare a draft order for your approval. Thank you for choosing Modesty Collection.

Our products